Conversational AI

Airgentic uses the leading large‑language models to deliver precise, trustworthy answers—grounded only in your approved documentation. Sessions are contextual, cited, and accessible to every visitor, any time.

Answers your customers can trust—because they’re backed by your sources.

Airgentic’s accurateranking blends CSIRO research and hybrid vector search.

This approach merges keyword precision with meaning‑based depth, ensuring the most relevant passages are retrieved before an answer is generated—especially across long‑form and technical content.

Craft the AI welcome message for each context:

Home page (example):

"Hi there 👋, I’m Flinn, an AI assistant that can answer any questions you have about rubbish collection, local events, community services, council facilities and more!. For example...

Other pages: Airgentic auto‑generates a page‑aware welcome (e.g., product, policy, support article) to guide the visitor.

• Handle common support questions instantly with cited steps
• Capture leads after conversations—collect contact details for human follow‑up
• Escalate seamlessly to your team with full conversation context

• Content safety: a suite of classifiers detects and rejects harmful inputs (e.g., racist, violent, or hateful speech)
• Policy alignment: configure auto‑purge windows to delete data after X days in line with your privacy policy
• Governance: scope approved sources, set tone rules, and log every interaction with citations